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By authorizing any payment to us you agree to our shipping, return and warranty policies and have read and understand these policies on this page. If purchasing an off road vehicle (UTV) you have read and understand our Warranty Info. Warranty Policy Off Road Vehicles
All orders are normally shipped within 48 hours Monday - Friday 8am - 5pm. Sometimes
things happen beyond our control and shipments may be delayed. Should you receive a damaged package or part please notify UPS, USPS, FedEx or carrier immediately and then call us so that we can help you correct the problem. Truck orders must be inspected upon receipt, if there is any damage it must be noted on the bill of lading. If damages are found after the shipment is accepted you must notify the carrier within 48 hours to file a concealed damage claim. No claims can be made after this time frame. Order
Tracking Shipping
Rates Payment PolicyAccepted
Methods of Payment For shipments into Canada we can not accept payments via Paypal. Credit card payments only. Canadian customers are responsible for all fees, taxes and duties as we have no control over these.
Mailing Address For Check/Money Order Return Policy (except for off road vehicles) Unauthorized returns will be refused. Please let us know you are returning something by filling out the Return Merchandise Authorization Form or by calling us at (802) 645 9100. We will not accept any returns after 30 days so please inspect your order upon receipt. We will not accept for return any part worth less than $5.00 unless it is defective or we made an error looking the part up (it costs you more than that to handle it). Electrical parts of any kind (these include but not limited to CDI's, V/Regulators, Stereos, Speakers etc) are not returnable for any reason unless they are defective, or we made an error looking the part up. Whether a item is defective is determined by manufacturer, not by us or the customer. If an item is defective the manufacturer's warranty procedure must be followed. See documentation supplied with the item or manufacturer's website for this procedure. We will help with any issues with warranty claims but we can only work within the manufacturer's guidelines. Custom made orders are not returnable unless they are defective. Parts that have been fitted cannot be returned unless they are defective, all parts must be returned in their original boxes, bags etc. Windshields that have had the protective shipping coating removed are not returnable. There will be a 20% restocking fee on all accepted returns (cores excepted) unless they are defective. This is to cover shipping and handling costs and once an Item is sold, opened and returned we can no longer sell it as a "new" item, so it has to be resold at reduced pricing. Freight/Shipping is not refundable. Returned items shipped with "free shipping" will have our shipping costs taken from any refund. Returned items must be repacked as sent. Any returned items received damaged because of incorrect packing will not be accepted and/or refunded, items will be retuned to customer at customer's cost. All items returned for refund must have return shipping/freight paid by returnee unless it was our error. Items returned COD's will not be accepted. All items purchased through an ebay auction and returned (only new parts not used parts may be returned) will be subject to a 20% restocking fee and fees charged by ebay. Freight is not refundable. All returns must include a copy of the invoice. If a copy of the original invoice is not supplied the return will not be processed. Should you receive a damaged package or part please notify UPS, USPS, FedEx or carrier immediately and then call us so that we can help you correct the problem. Truck orders must be inspected upon receipt, if there is any damage it must be noted on the bill of lading. If damage is found after the shipment is accepted you must notify the carrier within 48 hours to file a concealed damage claim. For shipments into Canada and/or overseas the customer is responsible for all fees, taxes and duties. We reserve the right to change these policies at any time. Warranty Policy on all unassembled off road vehicles Please see the Product Page of the vehicle for this Information or see Warranty Info. To use coupons or coupon codes, type the code into coupon box at check out. Coupons will be honored for orders over a stated dollar amount (not including shipping costs). One coupon use per person and/or per address. Web orders ONLY. Coupon good until 11:59pm on date stated. Can not be combined with any other offer. Information Collection and UseUtvpartsandaccessories.com and Couper's Classic Cars is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. You may also be required to submit a username and password of your choice for your future access to your account information. To safeguard that your user name and password remain confidential, DO NOT share this information with anyone. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items. www.utvpartsandaccessories.com is a division on Couper's Classic Cars we are located at West Pawlet Vermont 05775 802 645 9100 Check out our other site:
314 Route 153, West Pawlet, Vermont USA 05775 (802) 645 9100
Contact and Return Policy Information Home page www.utvpartsandaccessories.com website and all of its content are copyrighted materials, protected by U.S. and international copyright laws. The compilation of content on this website is the exclusive property of it's owners. All trademarked names, manufactures pictures, logos and information belong to their respective owners. Content may not be used for any purpose other than for your own private use, such as browsing, shopping, and using the services and information provided. www.utvpartsandaccessories.com and www.mammoth800parts.com is a Division of Couper's Classic Cars see www.coupersclassiccars.com . Copyright 2010 |